Writing, Pointing, and Calling
This week, I’ve been thinking about the techniques I use to handle extremely critical work in which close coordination and timing are paramount.
One technique that you’ve probably all heard about is writing. When handling dynamic, challenging situations, it can be very beneficial to take detailed notes. This is especially true of physically hand-writing your notes. There are two well-known reasons for this. One reason is that it is less disruptive, not requiring you to switch from your task to a note-taking application on your computer. Two, there is substantial research indicating that hand-writing notes engages the brain differently from typing and helps the writer to remember their words.
Another technique, more useful in active incidents or other closely coordinated tasks, is called “Pointing and Calling” and originated on steam locomotives in the Japanese railway system. The system is very simple: operators gesture to the system they are going to change, verbally announce the action they are about to take, and then do it. This helps operators to remain focused, making it less likely for each of them to make an error. It also helps operators to stay synchronized with one another, so that other operators are much less likely to be confused about what another person is doing.
Fortunately, none of the tasks I’ve done recently have truly required this kind of second-to-second coordination, but I have had past experience working on systems that were this sensitive. If you are struggling to handle the operation of complex computer infrastructure, please feel free to reach out to Deep Core Data today. We have considerable combined experience in this type of work, and we would be delighted to lend a hand.
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