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A Vendor That I Used To Know

One of the most frustrating parts of managing business operations is finding a good vendor to work with, so we wrote a song to voice our frustrations.

Andrew Sonstrom2017-10-26T12:15:56-04:00October 26th, 2017|Popular Culture|
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The Technical Writer’s Guide to Technical Writing

Documentation matters! A look at common pitfalls and concerns in technical writing.

Andrew Sonstrom2017-01-29T18:06:25-04:00September 17th, 2015|Documentation, Technical and Customer Support|
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Pulling the Plug: When Old Tech Loses Its Life Support

Today we talk about support cycles and how companies decide when a product is past its prime. And make sure to answer our poll: how old is old enough?

Rhiannon Chiacchiaro2017-06-06T14:00:55-04:00August 6th, 2015|Business Practices, Software Development, Version Control|
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Stacking the Deck: Getting the Most From Third Party Support

In the age of Google, third party support forums can beat your own site's support page in ranking. But you can profit from this with four simple steps.

Rhiannon Chiacchiaro2017-01-29T18:06:26-04:00July 23rd, 2015|Business Practices, Documentation, Software Development|
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Get Ready to Deploy!

Congratulations! You just finished the first version of your brand new software. However, you still have a ways to go before you're ready for deployment.

Rhiannon Chiacchiaro2017-01-29T18:06:26-04:00July 2nd, 2015|Business Practices, Software Development|
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