Problem: A non-profit public television network was seeking to upgrade their website, but their current designers/hosts were not providing the support they said they would for the price they were paying. The network had a new designer, but required hosting as well.”
Solution: After thorough research into their current hosting situation, we discovered that not only were they using a third party host (which was never disclosed) but also other mistruths, such as the fact that the network was given false information on the true cost of hosting. After determining the size, traffic, and multimedia requirements of their site, we realized that their old designers were charging them way too little, which was likely why they were dishonest about being proactive and supportive. After explaining how much we would likely charge for a site of this capacity, they were unable to engage with us for budgetary reasons. However, we felt a responsibility to clear up the falsehoods they were told and suggest multiple possible options to help them feel comfortable within their budget.
How it Helped the Client: The network walked away feeling relieved that they hadn’t been taken for a ride yet again. They were grateful to have good information on what they can expect and afford, as well as a list of resources and providers that could take care of them within their budget. Even though we never signed a contract with them, we nonetheless provided the services that they deserved in order to continue growing and updating their image.