Simple Questions Lately, I've been thinking about an interesting phenomenon. Specifically, asking questions with seemingly obvious answers can help resolve issues. At the same time, it is vital to ask those questions in more empathetic ways.At a previous workplace, I was contacted by an employee at a satellite location. This employee was  trying  to set

Laptop Supply Chain Woes At Deep Core Data,  we provide laptops for our customers as part of our managed IT service.  When one of our customer onboards a new employee or needs an upgrade, we issue them one from our reserve.  When they break, we bring them back in, replace them with an identical machine,

Data Integrity and Security During Cloud Migration One of the biggest growing pains in a small company comes from reorganizing to fit the needs of a larger customer base. In many instances this can mean transitioning to different processes and or software to help aid in expansion and tighten data security. One example of this

Monitoring Various intelligence agencies have been accused of having the motto "In God We Trust, All Others We Monitor," but the saying is just as, if not more, applicable to technical services of all descriptions. Any time we provide a service, we need to make sure that service is operating as our customers expect, and

Why to Trust Your MSP(or, Is My MSP Going To Rat Me Out?) There's a natural anxiety that crops up a great deal with small and medium business customers who are considering hiring an MSP, be it Deep Core Data or anyone else: will they discover my secrets and rat me out. Or on a

Full IT Services “Managed IT” seems like something larger companies use. It invokes images of high-priced consultants, enormous bills, and an impersonal helpdesk seat warmer hiding behind a small of forest of dialog trees. At Deep Core Data, we've found a better way for our small and medium business customers. First, we don't just provide

Federated Infrastructure: How The Oldest Technologies Are The Most Reliable In the past year we've seen a number of huge tech companies starting to run afoul of world governments. Google, TikTok, Facebook, and others have all found themselves facing bans or restrictions of service in one country or another. The ability to communicate with people

Securing Backups Backups are heinously important. Keeping good data backups can be the difference between a data loss incident being a day-long inconvenience or an organization-killing disaster. One thing that isn't as often discussed, though, is securing those backups. We've talked at length previously about the importance of backups against physical disasters like fires and

Hard Disk Failure Rates This week we had an unfortunate series of coincidences that led us to take a close look at our backup and restore practices. To give you a little high-level insight into operations at Deep Core Data, we run a number of virtualized environments for different customers. In these environments, we do

Data Loss Protection At Deep Core Data, we're often evaluating new technologies that are on the cutting edge of what's available. More often than not, these tools are either too immature or too specialized to be broadly useful to our customer base. If there's a real need for what they do, though, they will tend